Refunding practical tests affected by COVID-19

From today (Monday 2 November 2020) we will be contacting practical test candidates who have a test on hold due to COVID-19 to give them a refund.

We emailed these candidates to ask them to choose a new test and made them aware that we would be refunding them if they did not do this by 2 November 2020.

Organising refunds

Most tests on hold can be refunded automatically to the bank card used to book them. The refunds usually take 5 days to appear in the account from the date when the test is cancelled.

If you booked a practical test for a pupil using the Online Business Service, we will contact you to let you know which applications were refunded. It is your responsibility to pass this refund on to your pupil if they gave you money to pay for their test.